FAQ

If you have a preference for a specific room number, please let us know at the time of booking. We will do our best to honour your request, subject to availability.

Yes, all rooms at Hôtel des Orfèvres are equipped with a safe.

Yes, heating and air conditioning are available year-round and can be adjusted directly from your room.

Our double rooms have a maximum capacity of 2 guests and cannot be fitted with an extra bed. However, our Junior Suites include a sofa bed and can accommodate up to 4 guests. Interconnecting rooms are also available for families.

Yes, you are welcome to invite someone to your room as long as the maximum room capacity is respected for safety reasons — 2 guests in our double rooms and 4 guests in our Junior Suites.

Yes, we have 4 rooms in the Superior category with a balcony on the 5th floor: rooms 52, 53, 54, and 55.

Some of our rooms face the courtyard, while others overlook Rue Jean Lantier or Rue des Orfèvres, both of which are very quiet at night. If you have a preference, please let us know at the time of booking.

Yes, baby cots for children up to 3 years old are available free of charge, on request at the time of booking.

Yes, a hair dryer is available in all rooms.

Unfortunately, our Classic, Superior, and Deluxe Double rooms can accommodate a maximum of 2 guests. However, our Junior Suites include a sofa bed and can accommodate up to 4 guests. Interconnecting rooms are also available for families.

Yes, the Hôtel des Orfèvres has interconnecting rooms on every floor, accommodating up to four guests in total.

No, the Hôtel des Orfèvres is entirely non-smoking. Should this policy not be respected, and if a smell of tobacco is detected in a room, a penalty equivalent to one additional night will be charged as an exceptional cleaning fee.

You can add your request in the dedicated field when booking, or contact us directly by email or phone.

This depends on the room. Some are fitted with a bathtub, others with a shower. Feel free to contact the front desk to specify your preference.

Breakfast is not included unless you specifically book a "Room & Breakfast" package. It is available as an add-on at €18.00 per person per day, and €12.00 for children under 12.

We accept Visa, Mastercard, and American Express.

Yes, all our rates are inclusive of tax, with the exception of the city tax (taxe de séjour), which is not included. This amounts to €5.53 per guest per night, payable at check-in.

Please refer to your booking confirmation, as conditions vary depending on the booking method and rate selected. Our team is also on hand to assist — don't hesitate to get in touch.

All rates are per room, regardless of occupancy (within the maximum permitted capacity).

Rooms are available from 3:00 PM and must be vacated by 11:00 AM on the day of departure.

If you'd like your room to be ready earlier, please let us know your approximate arrival time and we'll do our best to have it prepared before 3:00 PM, subject to availability. If that isn't possible, we'll be happy to store your luggage free of charge so you can enjoy your first day in Paris! If you need a guaranteed early room, we recommend booking from the night before.

For a late check-out, please let us know as early as possible and we'll check availability and applicable rates.

Subject to availability, we would be delighted to welcome you before your scheduled arrival date or to extend your stay. Please contact us as early as possible to check availability and rates.

Our team is multilingual and speaks French and English. Some team members also speak Spanish, Italian, Arabic, and Japanese.

Yes, the Hôtel des Orfèvres has two rooms adapted for guests with reduced mobility : rooms 41 and 51. These rooms are particularly spacious and pleasant, featuring large walk-in showers with no step or threshold.

No, pets are not permitted at the hotel.

Yes, a large lift accessible to guests with reduced mobility serves floors 1 to 5. Rooms on the 6th floor are accessible via the main staircase only — a team member will be happy to help carry your luggage to your room.

We have a breakfast room open daily from 7:00 AM to 10:30 AM (11:00 AM on weekends). For lunch and dinner, in-room dining is available on request from 7:00 AM to 2:00 AM.

Yes. Drinks and aperitifs can be ordered at the front desk and served in the ground-floor lounge and/or in your room (charges apply).

Yes, a taxi stand is located just steps from the hotel at Place du Châtelet, opposite 12 Avenue Victoria.

Châtelet station is accessible via Rue Bertin Poirée (exit 12) or Rue des Lavandières Sainte-Opportune (exit 13), with the following lines:

  • Metro lines 1, 4, 7, 11, 14

  • RER A, B, and D

Line 14 connects directly to Paris-Orly airport, and RER B to Paris Charles de Gaulle airport.

Yes, the front desk will be happy to organise a private transfer to Parisian airports and train stations (rates available on request). Please contact them by phone or email.

From Charles de Gaulle (CDG), a taxi costs approximately €70. From Orly, approximately €50.

Please note that unlicensed taxis are common and may approach travellers at airport terminal exits. For your safety, always use official taxi ranks, which are clearly signposted.

Yes, there is a Vélib' station just steps from the hotel. Our concierge team is happy to assist you with booking a Vélib' or any other bike-share service (Lime, Dott, Voi), as well as standard bike rentals.

Yes, we offer a complimentary luggage storage service, available exclusively to hotel guests.

No, the Hôtel des Orfèvres does not have its own parking. The nearest public car park is Q-Park Rivoli Pont Neuf, located 200 m from the hotel. The front desk can provide information on rates and booking.

The nearest EV charging station is a BELIB (7 kW) point at 14 Rue Bertin Poirée, a 1-minute walk from the hotel.

Yes, complimentary Wi-Fi is available throughout the hotel.

A lounge is available on the ground floor. Outside breakfast hours (between noon and 8:00 PM), the breakfast room can also be used as a private meeting space. All rooms are also equipped with a desk.

Yes, the Hôtel des Orfèvres offers a laundry service in partnership with an external provider. Please contact the front desk during your stay for more information.

Yes, every room is supplied with a towel set per person. Bathrobes and slippers are also available on request.

Yes — just ask the front desk and we'll be happy to call you at any time.

Spa access is exclusively by reservation at the front desk, at a rate of €90 for two guests.

The spa is open daily from 8am to midnight.

Enjoy a private 45-minute session with exclusive access to our facilities: traditional sauna, Nordic bath, and a spacious shower.

Yes, the spa is fully privatised for the duration of your reservation.

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